Support options with Microsoft 365
Microsoft 365 is the cloud-based subscription version of Microsoft Office. It offers organisations access to Microsoft’s familiar suite of work applications like Word, Excel, and PowerPoint, along with cloud tools like OneDrive, SharePoint and Teams.
It is used by millions of organisations, big and small, around the world, allowing their teams to communicate and collaborate better and become more productive.
Microsoft 365 is a good option for SMEs and church, charity and not for profit organisations because it’s affordable and comes with a wide range of tools and applications to help them work smarter and meet their goals.
It’s a hugely beneficial platform which can help transform the way that you operate. It can help keep your files and data secure and create more efficient and effective ways of working. It’s also regularly updated and easy to use, both from an end-user and an ICT administrator perspective.
While the Microsoft 365 suite is full of handy tools and extras to help organisations realise their full potential, it is backed by exceptional support options to help you get the most of your investment.
Here, we take a closer look at the support options with Microsoft 365.
Microsoft 365 support options
When you buy a Microsoft 365 subscription for your organisation, it comes with a host of support options.
At the most basic level, you’ll get access to a global network of experts who have vast experience and knowledge of all Microsoft’s productivity and collaboration tools and the common issues users may face.
You also get access to self-help and IT-level assisted support options to find solutions to any specific issues you may have.
However, business customers can also access Premier Support for Enterprise and Microsoft Services, both of which provide an enhanced level of support.
Some of these features include:
A service health dashboard gives an overview of the status of all your Microsoft 365 services, with detailed information about current and past issues.
A planned maintenance schedule helps you stay on top of maintenance events of your Microsoft 365 subscription, such as installing essential updates or service upgrades.
Automated self-help trouble-shooters enable users and administrators to solve a wide range of common issues quickly.
If you still need support, more complex technical issues can be submitted to a dedicated support agent via an easy-to-use online portal.
Resources are also available to help you with purchasing or upgrading a Microsoft 365 subscription and, along with any questions and issues relating to your account and licenses. And the Microsoft 365 community offers useful, expert blogs, content and knowledge, along with a forum for questions and answers.
For English-speaking organisations, you’ll be able to access community support for Microsoft 365 in your native language. However, community support is available in a wide range of other languages, including Brazilian Portuguese, both simplified and traditional Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish, and Turkish.
Also, Microsoft 365 live technical phone support is available in English, along with Arabic, Bahasa, Brazilian Portuguese, Chinese (both Cantonese and Mandarin), French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, and Turkish.
Working with a Microsoft 365 partner
Microsoft 365 has been created and designed with end-users in mind. It is intuitive, familiar and easy to use, meaning that once you invest in a Microsoft 365 subscription, you can be up-and-running within minutes.
However, while it’s easy to buy off the shelf and deploy, if your organisation doesn’t have any in-house expertise it may miss out on many of the benefits Microsoft 365 can bring.
A certified Microsoft Partner can help optimise your Microsoft 365 deployment to maximise the value of your investment.
Whether you’re looking to integrating Microsoft 365 into your existing ICT provision or outsource its implementation and ongoing administration, a Microsoft Partner like AMDH Service Ltd can help you:
Identify your organisation’s ICT requirements and how Microsoft 365 can meet them
Review and assess your current ICT infrastructure, identify weaknesses or potential issues and recommend the right solution
Get your organisation ready to migrate to Microsoft 365
Select the Microsoft 365 applications and services you need to achieve your organisational objectives
Develop a roadmap for your ICT investment
Create a ‘proof of concept’ environment to test Microsoft 365 before making a broader commitment
Provide comprehensive migration and deployment support to ensure your migration to Microsoft 365 is a success
Configure your organisation’s Microsoft 365 environment to ensure it meets your needs
Support your users by providing an IT helpdesk service
Providing ongoing training and support to your ICT administrators, to ensure they get the most out of Microsoft 365.
How do I get started?
Although there are plenty of support options with a Microsoft 365 subscription, knowing where to start and how to deploy it effectively can be a challenge.
If you don’t possess the in-house expertise, there are many hidden features and benefits you might not be aware of.
AMDH Services has vast experience of setting up and configuring Microsoft 365 to help organisations get the most benefit.
We can work with your organisation to plan and implement the best Microsoft 365 solution to ensure it meets your needs, as well as providing any ongoing training and support to help your users get the most out of it.
As your technology partner, we offer a wide range of implementation and support options to help your organisation get the most from your investment.
We can help migrate your existing applications and data to the cloud, optimise your Microsoft 365 settings and establish best practice to ensure your users and your organisation get the most benefit.
Interested in finding out how we can help your church, charity or not for profit organisation unleash its full potential with Microsoft 365?