I need to streamline my processes through ICT

Although one of the primary drivers of digital transformation is a need to reduce costs and improve efficiencies, a well-executed ICT strategy can also help your organisation to streamline its processes. In an age where the squeeze on public sector budgets is constant, cutting unnecessary costs is important. But it shouldn’t be the only consideration when it comes to developing an ICT strategy.

In fact, any investment in the ICT solutions which will bring about or enable digital transformation shouldn’t be based solely on how they might improve your organisation’s ICT function. It should be more about how improving your ICT can benefit and serve your whole organisation. However, reducing costs and streamlining processes are interlinked and here are some examples of how achieving one can impact the other.

Reduce ICT complexity

A common strategy among organisations which require multiple technologies and platforms to function is to shop around and purchase solutions from multiple vendors, rather than place all their ICT investment with a single vendor.

The benefit of this is two-fold. They get access to the best-in-class technologies for each of the applications or platforms and will often also benefit from the best prices or deals by shopping around. The drawback, however, is that the complexity of maintaining products and systems from multiple vendors can be inefficient and costly.

Virtualisation can help you manage this by reducing your organisation’s data centre footprint and optimising service delivery. While virtualising your databases can help reduce licence costs by sharing physical resources, its main benefits are the way it can enhance your organisation’s flexibility and productivity.

Improve productivity

Enhancing the productivity of your organisation by getting more out of your resources should lie at the heart of any ICT strategy. This shouldn’t just apply to your workforce; it should also apply to the tools you equip your people with to do their jobs and deliver service to your required standards.

As we said earlier, any investment you make in ICT shouldn’t just be based on making your organisation’s ICT function better. It should be more about how improving your ICT will serve your organisation as a whole. Here are some of the ways that investing in ICT to bring about digital transformation will benefit your organisation and enhance its productivity. ICT can help:

  • Improve communication and collaboration across your organisation
  • Increase agile and remote working
  • Reduce silos, through better sharing of information, systems and processes
  • Enhance staff engagement and motivation
  • Analyse and improve individual and organisational performance

Make better decisions

Data and information have fast become the cornerstone of any successful business or organisation, thanks to the rapid advances in big data. Organisations today have access to more data than ever before. With the right set of technologies and tools in place, this data can be converted into valuable insights which can be used to make faster, better-informed, evidence-driven commercial decisions.

And the deeper into an organisation this data goes, the more effective it can be. It’s for this reason that data management should not be overlooked when it comes to determining your ICT strategy and the technologies your organisation invests in to achieve your objectives. Better data management can unlock a host of organisational benefits, from greater insight into your organisation’s performance to a better understanding of your service users, so you can continuously monitor, refine and evaluate your processes for continuous service improvement.

Boost your security

Cybersecurity and data protection are of critical importance to all organisations. Online threats are evolving all the time and create considerable risks to your service users, your data, your reputation and your bottom line. New legislation, such as GDPR, coupled with the growing implications of network and data breaches, make investing in your organisation’s ICT security essential. Most of your organisation’s ICT security and compliance challenges can be solved through a combination of policies, procedures, software solutions and staff training.

At the outset of any digital transformation project, it’s crucial to carry out a full analysis of where you are currently, to identify any weaknesses or areas for urgent improvement. From this, you will be able to identify the solutions and the budget you’ll need to implement them and develop a security and compliance strategy that supports your broader short-term and long-term ICT objectives.

Where does the process fall down?

When it comes to digital transformation and the benefits it will bring to your organisation in terms of enhanced efficiency and streamlined processes, there are several blockers to success, including:

Lack of leadership
It’s crucial that the executive team at the top of your organisation believes in and buys into your ICT strategy. If they view it as just another one-off project, it’s destined to fail. Building a compelling business case and demonstrating its overall importance to your organisation is key.

No objectives or roadmap
To make your digital transformation project a success, you must set out your goals clearly at the start and create a roadmap for how to get there. Without a detailed plan on how you are going to implement your strategy, it will be near impossible to execute.

Resistance to change
Chances are, there will be some resistance to change when it comes to the implementation of a large-scale digital transformation project within your organisation, so be prepared to sell the benefits and the long-term gains to your users.

Lack of expertise
Implementing new technology will count for nothing if your organisation doesn’t possess the skills, knowledge and expertise to make the most of it. Projects of this type require highly experienced technical leadership to not only design and implement an ICT strategy, but also deal with any issues which may crop up off the back of it. So, choose your technology partner wisely.

Find out more

AMDH Services Ltd has a wealth of experience in the design, planning and execution of digital transformation projects, so we know how to make them a success. We can provide you with the best technical expertise at the right cost to enhance the overall value of your investment in our services. To find out more, get in touch for an informal chat and a free consultation.