I need to streamline my processes through ICT

ICT plays a critical role in most businesses and organisations these days. It often touches every team and department and is something which your people rely on to enable them to provide service delivery. When it comes to ICT strategy, you shouldn’t just be looking at how to improve your ICT, so it functions better. Instead, you should be focusing on how ICT can serve your organisation better.

In these terms, understanding the technology you are investing in to improve your ICT, and the value it will bring to your organisation should be the key considerations for any digital transformation project. ICT investment can be a significant commitment, regardless of how big your organisation is. We no longer live in an age where merely replacing old hardware with new or upgrading to the latest versions of software will bring any sort of gain.

Now, organisations are investing in digital transformation to reduce costs, bolster their network and data security, enhance productivity, boost collaboration and improve workflow and communications. However, despite how central ICT has become to the overall success of an organisation, its role is often overlooked. Instead of becoming a vital part of an organisation’s strategy, ICT is often seen as a necessary but unimportant investment. However, when there is alignment between your ICT strategy and your organisational goals and objectives, ICT can be a driver of positive change.

What are the benefits of aligning ICT and business strategies?

There are many benefits to aligning your ICT strategy with your organisation’s corporate objectives. Some of the high-level benefits include creating more efficient processes, faster response times, enhanced productivity and better communication and collaboration. When taken together, all these things help improve the performance of your organisation. However, other benefits might not be as obvious or visible, including:

  • Helping everyone to work towards a standard set of objectives
  • Enabling ICT delivery to support the business strategy and highlight the critical role it plays
  • Making it easier to manage risk and compliance issues
  • Enhancing the scalability of your ICT so that it can scale up or down quickly, depending on demand
  • Helping your organisation become more agile and responsive to change
  • Eliminating silos and facilitating better collaboration and integration across teams

How do I align my ICT strategy with my corporate objectives?

When it comes to aligning your ICT strategy with your organisation’s objectives, it’s important to remember that this shouldn’t be viewed as a box-ticking exercise. Not only does it require the buy-in of your senior leadership team, but it also requires you to take a holistic view of your organisation’s current ICT delivery, and what needs to change to enable it to serve your organisation better. When it comes to documenting how your ICT strategy should support the goals of the organisation, you should consider every aspect of your delivery.

This means that every ICT-related investment or project you undertake must deliver value to your organisation overall.
This principle lies at the core of digital transformation – how can ICT serve your organisation in the best way? To help achieve the best outcomes, your ICT delivery should be measured against business-related KPIs, rather than ICT-related ones.
Another issue to consider is ownership. While your in-house ICT resource is an essential cog in the delivery of your strategy, your leadership team has a crucial stake too.

It needs to understand the role that technology plays within the organisation and where investment can bring about improvement. It also needs to understand the potential consequences of not investing in the right technologies and ICT solutions. Crucially, there needs to be a level of accountability on both sides. While your ICT department must take responsibility for ensuring that delivery meets your corporate objectives, it must also be able to hold your leadership accountable for ICT to ensure it gets the support and investment it needs.

The important point here is that if ICT invests in something that the organisation needs to use, such as Microsoft 365, a process mapping tool or automation technology, but the organisation refuses to engage with it, then ICT will not be able to realise the savings it used to justify the purchase.

Why is there a disconnect between my ICT strategy and corporate objectives?

There are several reasons why your ICT strategy might not be aligned with your corporate goals and objectives. They are often driven in large part by a disconnect between the organisation’s leadership and its ICT function. On one side of the coin, ICT departments are either unaware or uninformed of the organisation’s objectives and what’s essential to the leadership team.

On the other, the leadership team might not fully understand the value of ICT to the organisation’s overall strategy. Leadership might also be resistant to change or unwilling to migrate to newer technology, especially if legacy platforms are still doing the job they are supposed to, to a certain extent. Your ICT department might be too busy trying to make something work that it can’t take a step back to look at the strategic direction.

Also, ICT decisions and business decisions are made separately with no consideration given to how they may affect one another. The point is, when there is nobody – or nothing – there to bridge the gap between ICT and leadership, the disconnect can widen, making alignment between ICT strategy and corporate objectives even harder.

Find out more

When it comes to aligning your ICT delivery with your organisational objectives, the bridge between your ICT department and your senior leadership team is often the missing link. An external ICT consultant can provide technical leadership to help your in-house team develop and deliver a fully aligned ICT strategy for your organisation. They can also offer an objective viewpoint and act as a ‘critical friend’ to both your ICT department and your senior leadership team to facilitate better communication and relationships and bring about faster decision-making.

AMDH Services Ltd has a wealth of experience in the design, planning and execution of digital transformation projects, so we know how to make them a success. We can provide you with the best technical expertise at the right price to enhance the overall value of your investment in our services. To find out more, get in touch for an informal chat and a free consultation.